REFUND POLICY

This policy sets out the refund principles applicable to purchases made through Old2 (old2.com.tr).

Virtual products and premium currency (Dragon Coins) offered within the service are digital content. Delivery is deemed completed once the purchased content is credited to the user's account. As digital content is delivered immediately, no refund is possible after delivery, except where required by mandatory legal provisions.

If a payment is charged but the content is not delivered, or if the same transaction is charged more than once, the user may apply to support@old2.com.tr within a reasonable time, providing proof of the transaction (date, amount, transaction reference). Requests found to be justified after review are resolved by completing the delivery or correcting the duplicate transaction.

Suspected unauthorized use of a payment method must be reported to Old2 without delay. In the event of a chargeback, the related account may be placed under a security review and access may be temporarily restricted during the review. Unjustified chargebacks may result in permanent restriction of the account.

Closure of the account at the user's request, or suspension or termination of the account due to a violation of the rules, does not give rise to any right of refund for purchases made.

Old2 may update this policy when necessary; updates take effect upon publication on the website.

For all questions and requests regarding refunds: support@old2.com.tr

Last updated: 03.07.2026